All of our Milly + Coup prams & strollers come with a standard 1-year warranty and are eligible for an extended warranty of 2 extra years (3-years total).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Products purchased directly from Milly + Coup:
The warranty period begins from the date your Milly + Coup product is dispatched from our warehouse and is valid in Australia only.
Products Purchased Through Authorised Retailers:
The warranty period begins from the date of purchase. Proof of purchase must be retained and presented upon request.
What the Warranty Covers
The warranty covers all manufacturing defects when the product has been used under normal conditions, as outlined in the user manual and technical specifications. If a valid defect is identified within the warranty period, Milly + Coup may, at its discretion, repair, replace parts or provide a comparable product rather than replacing the entire product.
What the Warranty Does Not Cover
The following are excluded from the warranty:
- Improper assembly, care or use as outlined in the user manual, including damage caused by not taking care of the pram or following maintenance instructions.
- General wear and tear that has naturally occurred with use over time.
- Accidental damage, including damage caused by incidents, airline handling or transportation.
- Cosmetic damage such as scratches, dents, fading of fabrics, scuffs or tears, including those resulting from shipping or normal wear and tear that do not affect the functionality of the pram.
- Corrosion, rust or mould caused by lack of maintenance or extreme environmental conditions such as heat (e.g. leaving the pram in a car on a hot day), cold, humidity, salt spray, snow, or mould.
- Products purchased second-hand or from unauthorised distributors or retailers.
- Damage caused by the use of non-Milly + Coup parts or accessories that are not compatible with the product or manufactured by Milly + Coup.
- Modifications or repairs made by you or a third party, without prior written permission from Milly + Coup.
- Products used for commercial purposes, such as rentals.
- Customer dissatisfaction with the product regarding fit, weight, functionality, colour or design.
- Products on runout are not eligible for a 3-year warranty and are covered by a standard 1-year warranty.
Important Warranty Notes
1. Warranty is valid for the original purchaser and is not transferable.
2. If a model is no longer available, Milly + Coup reserves the right to replace it with a comparable product.
3. Proof of purchase must be retained and presented upon request.
Terms and conditions are subject to change.
To determine whether there is fault with your pram, our customer service team will ask you for a detailed description of the issue and may ask for photo or video evidence to support it. If it is determined by our team that there is no fault to the product, you may still elect to return the pram however if no fault is found you will be responsible to pay for all associated courier fees as well as an administration fee of $50 before we return the pram to you. If we are not able to determine whether there is fault prior to the product being returned, Milly + Coup will of course take responsibility for all courier fees even if no fault is found on return.
Warranty is only valid in country of purchase (Australia) we do not ship parts internationally.