View our Frequently Asked Questions page here or fill in the form and our friendly customer care team will be in touch shortly. 

general

do you sell car capsules?

Yes, we've teamed up with Australia's most popular car capsule manufacturer to save you more! You can now combine any ROVER or DUO Pram with the Maxi Cosi Mico Plus Capsule and our Capsule Adaptors to save up to $130.

You can find more information on Capsule Bundles here.

Learn more about compatible capsules here.

do i need a bassinet?

In line with expert advice, we recommend bassinets for babies under 6 months old. They should remain in the bassinet until they can sit up and support their head and neck unaided (around 6 months). If their neck muscles aren't strong enough, the risk of them sitting in the seat is that their head may fall forwards when they get tired and block their airways. It’s for the same reason why you’ll find time usage limits stated on all car capsules due to their curved seat (not flat like a bassinet).

are your bassinets approved for overnight sleeping?

Our pram bassinets are not tested for overnight safe sleeping practices and we recommend you monitor your little one regularly while napping in their pram.

There are currently no Safety Standards for bassinet safe sleeping in Australia. Some companies will state compliance with an international standard however we have been advised by industry experts (Red Nose and IMPAA) that they would never approve a pram bassinet as a safe sleeping environment which is why we continue to encourage regular monitoring.

Pram bassinets are much narrower than sleeping bassinets and even with mesh sides that are breathable, when a baby’s nose presses up against the mesh it can block their nose causing suffocation risk (note: babies breathe almost exclusively through their noses until at least 4 months of age).

​SIDS/Red Nose have more information on safe sleeping practices here: https://rednose.org.au/article/bassinets

what is the weight limit and how long will my child fit in your prams?

If you click the below link you'll be able to find detailed information and photos regarding all of our seat sizes: https://babybeeonline.com/blogs

what are the differences between your pram models?

Our range has been designed to cater for different families with different needs and budgets. Compare the differences and find the perfect fit for your family here

do you have any stockists?

We don't do expo's, demo days or have any stockists. By selling directly to you and cutting out the middlemen and overheads, we literally save hundreds of dollars in retail and distributor commissions and is how we're able to offer such great value!

We do run virtual demonstrations online if you're interested in signing up for the next one (check out the stockists and demos page).

We also offer a free return policy when you return your pram within 9 months of delivery in brand new condition. This allows you to set the pram up from the comfort of your home, carefully test it inside and if it's not the perfect pram for you, simply pack it back up in its original packaging and send it back free of charge (we cover all the shipping costs).

Read more about free returns here

 

can the parts and accessories from one model, fit on a different model?

No. Each of our models are their own unique design meaning there is virtually no compatibility between parts and accessories. Any accessories that can be used across models will be labelled “Universal”.

how do i return my pram?

To return your pram, please fill in this form here. We’ll contact you with a pre-paid return label which you can attach to your original box and take back to the post office. Once we receive the return (in original condition), you’ll be issued a refund. You can read more about our returns policy here.

where can i find your manuals and set up videos?

You can find all of our set up and reboxing videos on our YouTube channel here.

Manuals:

ROVER

DUO2 Bassinet & Seat Set

DUO2 Double Seat Set

DUO3 Bassinet & Seat Set

DUO3 Double Seat Set

LUNA

LUNA mini

MILES

POD

NOA

LOLA 

OLLIE

shipping, orders & payments

how much is shipping?

Shipping will be calculated at checkout.

how long will it take to get my order?

All in stock orders are dispatched within 1-2 business days. We deliver via Australia Post's Parcel Post Service and you can check delivery time estimates on their website below and enter 3029 (Truganina) as the "From" postcode: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

After your order has been dispatched from our warehouse you will be sent a tracking number via email so you can track its progress.

my order tracking hasn’t changed

Australia Post don't always scan all parcels in if they're picking up a large number of orders from us (purely to save the time of taking around 20-50 prams out of the shipping cages, flipping them around and then scanning them). We often find that when this happens you won't see your tracking move until it's at the delivery centre nearest to you. Please be patient, once your tracking number has been sent you order is definitely on it’s way.

my whole order didn’t arrive together

If you have purchased additional accessories, they may arrive at a different time to your pram. If you check your tracking number, you will be able to see if another delivery is on the way and when you can expect it.

do you ship internationally?

Our strollers are currently only available to purchase in Australia, New Zealand and Canada. We do not currently ship internationally outside of these countries. You can head to our New Zealand website here or our Canadian website here.

Unfortunately, due to the high cost of international shipping, we can't ship to or cover warranty issues for anyone outside of these countries.

do you have a buy now, pay later option?

We do! Both PayPal Pay in 4 and Zip are available at checkout.

 

ROVER3

what capsules are compatible with the rover3?

The ROVER3 capsule adaptors are compatible with the following models only:

  • Maxi Cosi Citi*
  • Maxi Cosi Mico Plus
  • Maxi Cosi Mico 6
  • Maxi Cosi Mico AP**
  • Maxi Cosi Mico***
  • Maxi Cosi Mico 12 / Mico 12 LX****
  • Joie Gemm
  • Joie i-Gemm
  • Joie i-Gemm Signature
  • Cybex Cloud Q
  • Nuna Pipa Klik
  • Nuna KLIK Plus
  • Bugaboo Turtle by Nuna
  • Mother’s Choice Baby Capsule

*With adaptors purchased after 14/1/2022
** Manufactured in 2014 or later
*** Manufactured in 2013 or later
**** From manufacture date 18/04/2023

 

    To use one of the above capsules with your ROVER3 you will also need to purchase the ROVER3 capsule Adaptors.

    Save $130 when you bundle your ROVER3 and Capsule Adaptors with the Maxi-Cosi Mico Plus Capsule here.

    can you convert the rover3 to a double?

    The ROVER3 cannot accommodate two seats, however, you can add a toddler board for a 2+ year old to stand on and roll along behind: https://bit.ly/3eAG5CZ

    Alternatively, if you are wanting a pram that can covert from a single to a double, we recommend you have a look at our DUO2/DUO3 model: https://bit.ly/31pfBQS

    what free accessories does the rover3 come with?

    ROVER3 - Bassinet + Seat Set

    • Stroller chassis
    • Stroller Seat
    • Bassinet + mattress
    • Seat Liner
    • Handlebar Bag
    • UPF 50+ UV/Sleep Cover
    • Rain Cover
    • Harness cover set
    • Belly Bar
    • 2 x Aeroglide™ puncture-proof rear wheels
    • 2 x Aeroglide™ lockable front swivel wheels

     

    ROVER3 - Stroller Only

    • Stroller chassis
    • Stroller Seat
    • Seat Liner
    • Handlebar Bag
    • UPF 50+ UV/Sleep Cover
    • Rain Cover
    • Harness cover set
    • Belly Bar
    • 2 x Aeroglide™ puncture-proof rear wheels
    • 2 x Aeroglide™ lockable front swivel wheels

    what is the height of the rover handlebar?

    The ROVER3 has a minimum handlebar height of 100cm and a maximum height of 108cm. We recommend measuring these heights against a table or bench to get a better idea of whether this will be comfortable for you.
    See full ROVER3 specs here

    will the rover3 fit in my car boot?

    We suggest measuring the boot of your car against the folded dimensions below:

    • Folded with seat on: 87 x 45 x 58cm
    • Frame: 72 x 32 x 58cm
    • Seat: 77 x 24 x 40cm
    • Bassinet: 82 x 32 x 45cm

    You can also view a photo album of the ROVER in different car boots here.

    what is the difference between the duo2/duo3 & rover3?

    Our single model ROVER3 (bassinet & stroller set) has the following features:

    • lighter and more compact than the DUO2/DUO3.
    • The seat is slightly deeper so more spacious for larger kids.
    • You cannot add a second seat, instead, you can attach a toddler board which allows a 2+ year old to stand on and roll along behind. Some parents want to avoid pushing over 50kg worth of kids, stroller and gear at all costs so having the flexibility of the toddler board may appeal to you.

    Here's a detailed demo video of the ROVER3

    Our single/double model DUO2/DUO3 (bassinet & stroller set) differs from the ROVER3 in a number of ways:

    • Slightly heavier and bigger (to be able to accommodate up to 50kg in double mode)
    • Converts from a single to a proper double (not just adding a tiny rumble seat) so you have over 30 configurations available to you.
    • Larger wheels enable to DUO2/DUO3 to handle off-road conditions better.

    Here's a detailed demo video of the DUO2

    Check out our comparison video between the two models here

    is the rover3 seat/bassinet compatible with the duo2/duo3 frame (and vice versa)

    The connection points where the bassinet/seat attaches to the frame are different in both size and shape between the ROVER3 and DUO models. This means that the ROVER3 seat or bassinet cannot be used on the DUO frame. Similarly, the DUO bassinet and seat cannot be used on the ROVER frame.

    duo2

    what capsules are compatible with the duo2?

    • Maxi Cosi Citi*
    • Maxi Cosi Mico Plus
    • Maxi Cosi Mico 6
    • Maxi Cosi Mico AP**
    • Maxi Cosi Mico***
    • Maxi Cosi Mico 12 / Mico 12 LX****
    • Joie Gemm
    • Joie i-Gemm
    • Joie i-Gemm Signature
    • Cybex Cloud Q
    • Nuna Pipa Klik
    • Nuna KLIK Plus
    • Bugaboo Turtle by Nuna
    • Mother’s Choice Baby Capsule

    *With adaptors purchased after 14/1/2022
    ** Manufactured in 2014 or later
    *** Manufactured in 2013 or later
    **** From manufacture date 18/04/2023

     

    To use one of the above capsules with your DUO2 you will also need to purchase the DUO2 capsule Adaptors.

    Save $130 when you bundle your DUO2 and Capsule Adaptors with the Maxi-Cosi Mico Plus Capsule here.

    what configurations are available with the duo2?

    Have a look at all possible configurations here

    what free accessories does the duo2 come with?

    DUO2 Single Bassinet + Seat Set

    • Stroller frame + basket
    • Toddler seat
    • Bassinet (including mattress & liner)
    • Seat liner
    • Belly bar
    • Harness covers
    • Rain cover
    • UPF 50+ UV/Sleep cover
    • Handlebar Bag
    • 2 x Aeroglide™ puncture-proof rear wheels
    • 2 x Aeroglide™ lockable front swivel wheels

     

     DUO2 Double Bassinet + Seat Set

    • Stroller frame + basket
    • 1 x Toddler seat
    • 1 x Bassinet (including mattress & liner)
    • Seat liner
    • Belly bar
    • Harness covers
    • 2 x Rain covers
    • UPF 50+ UV/Sleep cover
    • Handlebar Bag
    • Front double adaptors
    • Rear double adaptors
    • 2 x Aeroglide™ puncture-proof rear wheels
    • 2 x Aeroglide™ lockable front swivel wheels

     

    Double Two Seat Set

    • Stroller chassis
    • 2 x Toddler seats
    • Front double adaptors
    • Rear double adaptors
    • 2 x Seat liners
    • 2 x Belly bars
    • 2 x Harness cover sets
    • 2 x Rain covers
    • 2 x UPF 50+ UV/Sleep covers
    • Handlebar Bag
    • 2 x Aeroglide™ puncture-proof rear wheels
    • 2 x Aeroglide™ lockable front swivel wheels

    what’s the difference between the duo2 & rover?

    Our single model ROVER (bassinet & stroller set) has the following features:

    • lighter and more compact than the DUO2.
    • The seat is slightly deeper so more spacious for larger kids.
    • You cannot add a second seat, instead, you can attach a toddler board which allows a 2+ year old to stand on and roll along behind. Some parents want to avoid pushing over 50kg worth of kids, stroller and gear at all costs so having the flexibility of the toddler board may appeal to you.

    Here's a detailed demo video of the ROVER

    Our single/double model DUO2 (bassinet & stroller set) differs from the ROVER in a number of ways:

    • Slightly heavier and bigger (to be able to accommodate up to 50kg in double mode)
    • Converts from a single to a proper double (not just adding a tiny rumble seat) so you have over 30 configurations available to you.
    • Larger wheels enable to DUO2 to handle off-road conditions better.

    Here's a detailed demo video of the DUO2:

    Check out our comparison video between the two models here

    what’s the difference between the duo2 v luna?

    DUO2 - tandem double

    • Can be used as a single or a double so great for growing families.
    • Not as wide, so easier to walk through crowded footpaths, checkouts and tight spaces.
    • Can be used with 2x car capsules, 2x bassinets, 2x seats or any combination of these.
    • Seats can face forward, parent facing or facing each other.
    • Can be folded with one seat on (the other seat or bassinet needs to be removed).

     

    LUNA - side by side double

    • Considered better for twins as both have the same view and both are within reach.
    • Not as long as a tandem so easier to manoeuvre
    • Does not feel as heavy to push.
    • Folds in one piece so takes up less boot space.

    Watch a video comparing the two

    what is the height of the duo2 handlebar?

    The DUO2 has a minimum handlebar height of 99cm and a maximum height of 110cm. We recommend measuring these heights against a table or bench to get a better idea of whether this will be comfortable for you.

    See full DUO2 specs here

    will the duo2 fit in my car boot?

    We suggest measuring the boot of your car against the folded dimensions below:

    • Folded with seat on: 91 x 59.5 x 40.5cm
    • Frame: 85 x 60 x 35cm
    • Seat: 86 x 42 x 22cm
    • Bassinet: 81 x 38.5 x 59cm

    You can also view a photo album of the DUO2 in different car boots here.

    is the rover seat/bassinet compatible with the duo frame (and vice versa)

    The connection points where the bassinet/seat attaches to the frame are different in both size and shape between the ROVER and DUO models. This means that the ROVER seat or bassinet cannot be used on the DUO frame. Similarly, the DUO2 bassinet and seat cannot be used on the ROVER frame.

    duo3

    what capsules are compatible with the duo3?

    The DUO capsule adaptors are compatible with the following models only:

    • Maxi Cosi Citi*
    • Maxi Cosi Mico Plus
    • Maxi Cosi Mico 6
    • Maxi Cosi Mico AP**
    • Maxi Cosi Mico***
    • Maxi Cosi Mico 12 / Mico 12 LX****
    • Joie Gemm
    • Joie i-Gemm
    • Joie i-Gemm Signature
    • Cybex Cloud Q
    • Nuna Pipa Klik
    • Nuna KLIK Plus
    • Bugaboo Turtle by Nuna
    • Mother’s Choice Baby Capsule
    • Britax B-Pod
    • Britax B-Pod Lite

    *With adaptors purchased after 14/1/2022
    ** Manufactured in 2014 or later
    *** Manufactured in 2013 or later
    **** From manufacture date 18/04/2023

     

    To use one of the above capsules with your DUO3 you will also need to purchase the DUO3 capsule Adaptors.

    Save $130 when you bundle your DUO3 and Capsule Adaptors with the Maxi-Cosi Mico Plus Capsule here.

    what configurations are available with the duo3?

    Have a look at all possible configurations here

    what free accessories does the duo3 come with?

    Duo3 Bassinet + Seat Set:

    • Stroller frame + basket
    • Stroller seat + canopy
    • Bassinet + mattress
    • 2 x Rear wheels
    • 2 x Front wheels
    • Rain cover
    • UPF 50+ UV cover
    • Handlebar bag
    • Seat liner
    • Belly bar
    • Harness covers

      

    Duo3 Bassinet + Two Seat Set (Future Set):

    • Stroller frame + basket
    • 2 x Stroller seat + canopy
    • Bassinet + mattress
    • 2 x Rear wheels
    • 2 x Front wheels
    • 2 x Rain cover
    • 2 x UPF 50+ UV cover
    • Handlebar bag
    • 2 x Seat liner
    • 2 x Belly bar
    • 2 x Harness covers

      

    Duo3 Two Seat Set:

    • Stroller frame + basket
    • 2 x Stroller seat + canopy
    • 2 x Rear wheels
    • 2 x Front wheels
    • Double Adaptors
    • 2 x Rain covers
    • 2 x UPF 50+ UV cover
    • Handlebar bag
    • 2 x Seat liners
    • 2 x Belly bar
    • 2 x Harness covers

     

    Duo3 Two Bassinet + Two Seat Set (Twin Set):

    • Stroller frame + basket
    • 2 x Stroller seat + canopy
    • 2 x Bassinet + mattress
    • 2 x Rear wheels
    • 2 x Front wheels
    • Double Adaptors
    • 2 x Rain covers
    • UPF 50+ UV cover
    • Handlebar bag
    • 2 x Seat liner
    • 2 x Belly bar
    • 2 x Harness covers

      

      what’s the difference between the duo3 & rover3?

      Our single model ROVER3 (bassinet & stroller set) has the following features:

      • lighter and more compact than the DUO3.
      • The seat is slightly deeper so more spacious for larger kids.
      • You cannot add a second seat, instead, you can attach a toddler board which allows a 2+ year old to stand on and roll along behind. Some parents want to avoid pushing over 50kg worth of kids, stroller and gear at all costs so having the flexibility of the toddler board may appeal to you.

      Here's a detailed demo video of the ROVER3

      Our single/double model DUO3 (bassinet & stroller set) differs from the ROVER3 in a number of ways:

      • Slightly heavier and bigger (to be able to accommodate up to 50kg in double mode)
      • Converts from a single to a proper double (not just adding a tiny rumble seat) so you have over 30 configurations available to you.
      • Larger wheels enable to DUO3 to handle off-road conditions better.

      Check out our comparison video between the two models here

      what’s the difference between the duo3 v luna?

      DUO3 - tandem double

      • Can be used as a single or a double so great for growing families.
      • Not as wide, so easier to walk through crowded footpaths, checkouts and tight spaces.
      • Can be used with 2x car capsules, 2x bassinets, 2x seats or any combination of these.
      • Seats can face forward, parent facing or facing each other.
      • Can be folded with one seat on (the other seat or bassinet needs to be removed).

       

      LUNA - side by side double

      • Considered better for twins as both have the same view and both are within reach.
      • Not as long as a tandem so easier to manoeuvre
      • Does not feel as heavy to push.
      • Folds in one piece so takes up less boot space.

      Watch a video comparing the DUO2 and LUNA

      what is the height of the duo3 handlebar?

      The DUO3 has a minimum handlebar height of 101cm and a maximum height of 113cm. We recommend measuring these heights against a table or bench to get a better idea of whether this will be comfortable for you.

      See full DUO3 specs here

      will the duo3 fit in my car boot?

      We suggest measuring the boot of your car against the folded dimensions below:

      • Folded with seat on: 91.5 x 59 x 40cm
      • Frame: 85 x 60 x 35cm
      • Seat: 86 x 42 x 22cm
      • Bassinet: 81 x 38.5 x 59cm

      You can also view a photo album of the DUO2 in different car boots here.

      is the rover3 seat/bassinet compatible with the duo3 frame (and vice versa)

      The connection points where the bassinet/seat attaches to the frame are different in both size and shape between the ROVER3 and DUO models. This means that the ROVER3 seat or bassinet cannot be used on the DUO3 frame. Similarly, the DUO3 bassinet and seat cannot be used on the ROVER3 frame.

      luna

      what free accessories does the luna come with?

      LUNA Stroller

      • Double stroller frame + seats
      • Newborn Cocoon
      • 2 x Reversible seat liners
      • 2 x Premium foot covers
      • 2 x Belly bars
      • 2 x Harness cover sets
      • Rain cover
      • 2 x Aeroglide™ puncture-proof rear wheels
      • 2 x Aeroglide™ lockable front swivel wheels

      LUNA - Twin Set

      • Double stroller frame + seats
      • 2 x Newborn Cocoon
      • 2 x Reversible seat liners
      • 2 x Premium foot covers
      • 2 x Belly bars
      • 2 x Harness cover sets
      • Rain cover
      • 2 x Aeroglide™ puncture-proof rear wheels
      • 2 x Aeroglide™ lockable front swivel wheels

      is the luna handlebar adjustable?

      The LUNA handlebar is not adjustable however it's height has been carefully selected (105cm) to be comfortable for both short and tall parents. You can measure this height against your bench or a chair to get an idea of how it will feel.

      See full LUNA specs here

      will the luna fit in my car boot?

      We suggest measuring the boot of your car against the folded dimensions below:

      Folded - 92 x 60 x 40cm

      You can also view a photo album of the LUNA in different car boots here.

      what’s the difference between the luna & duo2/duo3?

      DUO2/DUO3 - tandem double

      • Can be used as a single or a double so great for growing families.
      • Not as wide, so easier to walk through crowded footpaths, checkouts and tight spaces.
      • Can be used with 2x car capsules, 2x bassinets, 2x seats or any combination of these.
      • Seats can face forward, parent facing or facing each other.
      • Can be folded with one seat on (the other seat or bassinet needs to be removed).

       

      LUNA - side by side double

      • Considered better for twins as both have the same view and both are within reach.
      • Not as long as a tandem so easier to manoeuvre
      • Does not feel as heavy to push.
      • Folds in one piece so takes up less boot space.

       

      Watch a video comparing the LUNA and DUO2

      can I use a capsule on the luna?

      You cannot attach a capsule to the LUNA. If you're definitely wanting to use a capsule on your double pram you may be interested in our inline/tandem double: DUO2/DUO3.
      Watch a comparison video here

      can you use a toddler board on the luna?

      We do not sell a toddler board that can attach to the LUNA and are not aware of a universal board that can attach to the LUNA without causing damage to the foot brake cable.

      If you're in need of a three-child solution, our DUO2/DUO3 tandem double does allow a toddler board to be used.

      You can see the DUO2 here

      You can see the DUO3 here

      And the toddler board here

      luna mini

      can i use a capsule on the luna mini?

      You can not attach a capsule to the LUNA mini. 

      If you're definitely wanting to use a capsule on your pram you might be interested in our ROVER3. 

      is the luna mini a travel stroller?

      The LUNA mini was not designed to be an ultra-compact travel stroller.
      If you’re tossing up between an even smaller travel sized stroller or the LUNA mini, the main benefits of the LUNA mini are:

      • a full sized seat that can go from newborn up to 6 years, whereas a travel stroller strarts to get uncomfortable in the recline position anywhere from 18 months. 
      • wheels the same as a full sized stroller so you have the stability and comfort to make it enjoyable to use everyday.  
      • a larger basket that allows to to carry all of the essentials you'll need for everyday use.


      The main benefit of a travel stroller is how small it folds up and how light it is. While this is handy when travelling, the smaller size and weight will dramatically compromise stability and comfort for both you and bub. Ultra-compacts are great for travel or use over short periods, but they don’t feel great to use and you’ll notice this using it for longer walks or on any terrain other than smooth, flat surfaces. They’re not designed to be your everyday stroller and as such, the basket space is also very limited.

      will the luna mini fit in my car boot?

      The LUNA mini has a compact fold that will fit in most small car boots. We recommend measuring the folded dimensions of the pram against the space in your particular car model. 

      Dimensions (L x W x H)
      77 x 52.5 x 37 cm

      is the luna mini handlebar adjustable?

      The LUNA mini handlebar is not adjustable however it's height has been carefully selected (106cm) to be comfortable for both short and tall parents. You can measure this height against your bench or a chair to get an idea of how it will feel. See full LUNA mini specs here

      can i use a toddler board with the luna mini?

      Unfortunately, we haven't been able to find a toddler board that can attach to the LUNA mini with enough space for a toddler to stand.

      can i use a cupholder with the luna mini?

      We don't recommend using the Cup Holder on our LUNA mini as it can only be attached to the leatherette/foam handlebar, and this may dent/damage the foam and leatherette over time with use.

      pod

      what height setting should i use?

      The POD is designed for use only with adult beds that are between 50.8cm and 63.5cm from floor to the top of the adult mattress.

      If your mattress is below 50.8cm do not use product as a co-sleeping bassinet. Adult mattress must be at least 2.5cm higher than the POD’s side opening.

      can i incline one side to aid with reflux?

      While the side height adjustments of the POD can be altered independently, we do not recommend setting the bassinet at an incline.

      According to expert advice provided by Red Nose: 

      • Babies with GOR (Gastro-Oesphageal Reflux) should be placed to sleep on their back from birth on a firm, flat mattress that is not elevated.
         
      • Elevating the sleeping surface for back sleeping babies does not reduce GOR and is not recommended.
         
      • If a baby is in an elevated cot, further hazards may be introduced into the sleeping environment. When elevated, babies are more likely to slip down the cot and become completely covered by bedding.

      You can read more here: https://rednose.org.au/article/sleeping-position-for-babies-with-gastro-oesophageal-reflux-gor 

      how long can my child use the pod?

      The POD has been designed to be used from newborn to 5 months.

      In line with expert advice, we recommend not using the bassinet once baby is able to push up on hands and knees. 

      Maximum load: 9kg

      does the 9-month free returns policy apply?

      Yes. You have 9 months from the day your POD leaves our warehouse to decide if you'll keep it.

      Here's how it works:

      1. Carefully set-up your POD at home, making sure to not damage the protective packaging and ensuring you do not remove the mattress from the plastic covering.
      2. If it's not for you, simply fill in the return form here and we will send you a re-boxing video & free return shipping label. 
      3. Repack the POD in its original packaging (along with any unopened accessories) & drop it at your nearest Post Office.
      4. We’ll cover the return shipping cost and refund you the original cost of your POD.

      Please note: In order for a return to be accepted, the POD bassinet mattress must remain unopened in the plastic packaging. 

      noa

      what's included?

      1 x Plastic Seat

      1 x Seat Liner

      2 x Cross Brace Bars

      4 x High Chair Legs

      1 x Harness with Harness Covers

      1 x Footrest

      1 x Support Bar

      1 x Base Tray

      1 x 2nd easy-clean tray with cup holder

      4 x Toddler Chair Legs

      4 x Foot Stoppers

      1 x Assembly Kit

      is the tray BPA free?

      Yes! The top tray is made from BPA free, non-toxic food-safe materials. 

      is the seatliner machine washable?

      No, the seatliner is made from easy-clean vegan leather so will wipe clean with a damp cloth.

      are the toddler chair legs included?

      They are included in the box, along with a toolkit that will allow you to easily swap over from high-chair to toddler seat.

      how long can my child use the high-chair?

      As a high-chair, the NOA has been tested for children that are able to sit up unaided (unaround 6 months) up to 3 years or a maximum weight of 15kg.

      You can use the toddler chair for as long as your child will still fit! 

      at what age can i transition to the toddler chair?

      As soon as your child is able to sit up unaided and support their own head and neck, you can use the chair as a toddler seat. This is usually around 6 months, however we find most parents will use the NOA in high-chair mode until around 3 years. 

      ollie

      what age can i use the ollie up until?

      There is no specific rule about when you need to stop using OLLIE, it will depend on your bub and what entertains them. With the ability to remove the activity poles and use as a play mat only, OLLIE is safe to use for as long as your baby loves it.

      can i use it without the activity poles?

      Yes! OLLIE can be used with or without the activity poles when in play. Safely store these away when not in use. 

      can it be used from newborn?

      Yes! OLLIE can safely be used from newborn with supervision. 

      how do i store ollie?

      OLLIE should be stored with the toys and activity poles removed from the base mat. The top quilted mat can be folded and stored away, whereas the base mat is best stored flat to prevent any deforming to the outer edge. 

      can i attach other toys to ollie?

      Yes, the toys can be removed and replaced with others, specifically suitable and safe for babies if you so wish. 

      what safety standards is ollie tested to?

      Ollie complies with AS/NZS ISO 8124-1: 2019; AS/NZS ISO 8124-2: 2016 and AS/NZS ISO 8124-3: 2021.

      comet

      what capsules are compatible with the comet range?

      The COMET capsule adaptors are compatible with the following models only:

      Maxi Cosi Citi
      Maxi Cosi Titan
      Maxi Cosi Mico Plus
      Maxi Cosi Mico (manufactured from 2014 onwards)
      Maxi Cosi Mico AP (manufactured from 2013 onwards)
      Cybex Cloud Q

      Here's a link to the COMET adaptors page for more info: https://bit.ly/2YBzxyu

      what toddler board can i use on my comet?

      For a toddler buggy board, we recommend the Bumprider, as we can confirm that it is compatible with our COMET models.

      Please note - as this is not a Babybee product, we have not performed durability testing on how the board will impact your pram's frame in the long term.

      can i buy spare parts/accessories for my comet?

      We have limited parts and accessories for the COMET range. Please check availability as per the individual product page. You can find all COMET range parts and accessories here: https://bit.ly/2ZdkHNp

       

      bundles

      what's included a bundle?

      Our bundles allow you to combine one of our award-winning single or double prams with other essential baby products to save more on each product you add.

      It's entirely mix and match to suit your specific needs.

      Simply select your preferred pram and add from the products below:

      1. Maxi-Cosi Mico Plus Car Capsule
      2. POD Bassinet & Bedside-Sleeper
      3. NOA High Chair
      4. Maxi-Cosi Moda or Vela Slim Convertible Car Seats

      You also have the option to add any accessories such as capsule adaptors or a cup holder within the bundle builder.

      You can build your bundle here

      can i buy the capsule/carseat/pod etc on its own?

      Yes, you can purchase any of the products available in the bundle builder on their own. However, to access the discounted price, you must purchase these products with one of our prams. Shop the bundle here.

      can i return the bundle products?

      Yes. You can test out any Babybee bundle products at home as part of our 9-month free-returns policy. This includes our prams, POD and NOA products. 

      Please note that while we allow you to set up your pram to test it out (see our full return policy here), we are unable to accept returns for capsules or car seats that have been opened.

      can i keep some items in the bundle and return others?

      Yes, you can decide to return any of the bundle items individually if you wish to. Our return policy remains unchanged even when purchasing a bundle, however if you decide to retrun your pram and keep the other bundle products, you will only be refunded the price of the pram less the bundle discount you received on the products that you are keeping.