COVID-19 Shipping Update
Last updated: 7 October 2021
Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.
Australia Post have been affected by temporary facility closures and on any given day have around 500 staff in precautionary self-isolation in accordance with state regulations.
Fewer passenger flights means they also have less air freight capacity as many domestic routes are currently suspended.
- Most pram and accessory deliveries are being delayed by a minimum of 7 business days due to major COVID-19 disruptions across the Australia Post network.
- Many orders will not be scanned by Australia Post as they move throughout the network so will appear as "Shipping Information Received" or "We've got it" in tracking information and will not be updated until they are delivered.
- Please be assured that once you have received your tracking information, Australia Post has taken possesion of your order and it is on it's way through their network to you.
What to do if your parcel is late
- Australia Post has recommend downloading their mobile app or using their online tracking tool. They provide the most accurate and up to date info that Australia Post has.
- Once Australia Post has taken posession of your order, we only have visibility over the same information provided to you by them. Please see not above on Australia Post scanning.
- If your parcel is more than 15 business days late, please lodge a late item enquiry directly with Australia Post, as they will be best placed to follow up any further tracking information for you.
Learn more about current Australia Post COVID-19 disruptions